Stage 1: Mandatory Reconsideration
Ask for the decision to be looked at again. This is where you identify the activity scores that are wrong and link each challenge point to practical examples and evidence.
Go to MR helpAppeals and Mandatory Reconsiderations
If your claim is refused or under-awarded, you usually challenge the decision in two stages: mandatory reconsideration first, then appeal if needed.
Deadline-focused guidance
Step-by-step process support
Practical evidence strategy
Stage 2: Tribunal Appeal
If reconsideration does not resolve the issues, you can usually appeal. Appeals need clear submissions, focused evidence, and preparation for tribunal questions.
Go to appeal helpTime limits at a glance
- MR is usually requested within one month of the decision letter date.
- Appeal is usually submitted within one month of the MR notice date.
- Late requests may be possible, but you usually need clear reasons.
- If close to deadline, submit key forms first and follow with evidence.
What to prepare before contacting us
- Your decision letter and any MR notice
- A short summary of what you disagree with
- Any supporting evidence you already have
- Your key deadline dates
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